Salesforce Administrator

Level: IC3

Department: Group IT

Location: Huntingdon

 

About Xaar

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

For more information, visit www.xaar.com.

Xaar Values:

Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.

Creative – we push the boundaries of what’s possible

Collaborative – everyone is a partner; we help each other freely and willingly

Innovative – we always strive to constantly improve

Integrity – we deliver on our promises

Passion – we care about our technology, our products, our partners and each other

Purpose of Role:

Responsible for the ongoing development of our Salesforce Orgs. The position manages the Salesforce Sales, Experience & Service Clouds and provides training and support to users.  The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our CRM platform, developing the Salesforce Environments, integrating Salesforce Clouds to other Xaar Applications and coordinate related projects as assigned.

Reporting Relationships:

IT Infrastructure and Services Manager

Key Accountabilities:

  • Maintain all Salesforce Orgs within Xaar Group.
  • Respond to all Salesforce related incidents.
  • Ensure that all upcoming updates and improvements, relevant to Xaar Group Salesforce tenants, developed by Salesforce and understood and planned.

Provide training sessions and materials to Xaar Group employees on Salesforce processes

Key challenges:

  • Ability to work in a fast paced, diverse environment.
  • Communicate clearly and confidently with colleagues at all levels of the company.
  • Willingness and enthusiasm for continual learning and self-development.
  • Providing a professional service to colleagues.

Person Specification:

  • Motivated, enthusiastic self-starter.
  • Excellent organisation skills, able to manage a changing workload.
  • Logical, structured approach to analysis and problem solving.
  • Strong customer service ethos
  • Full UK Driving License

Experience of:

  • Salesforce Administrator certified.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Strong understanding of Salesforce best practices and functionality.
  • A history of successfully driving projects to completion.
  • A demonstrated ability to understand and articulate complex requirements.